Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call 1-800-123-4567 or email cs@geiger.com.

Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.

Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.

All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

Purchases can be made online through our secure checkout by authorized personnel only. For information on how to become an authorized purchaser, please contact Purchasing. During checkout, please be sure to complete all necessary information, including purchase order or budget numbers if applicable.

Please note that the estimated total given at the time of checkout does not include shipping & handling charges. Actual freight will be assessed and added to your invoice upon shipment of your order.

If you are not an authorized purchaser, you can still place an order using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs." Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.

If you prefer, you can also order by phone by calling Customer Service at 1-800-123-4567.

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Merchandise pricing does not include shipping. For invoice orders, actual freight charges will be assessed and added to your invoice upon shipment of your order.

For credit card purchases, please refer to the table below to calculate your shipping cost based on order total:

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.